This is a standard shipping policy and is not applicable during the end of year festive season. Please refer to our Shipping During Festive Season page for more information regarding orders placed for the upcoming festive season.
We ship Australia wide.
Free shipping on all orders over $159 (unless we have on going promotions) & standard $10 shipping on all other orders.
We will ship your order within 24 hours (not applicable for Made to Order items).
You will receive a notification through your preferred method (email or SMS) when the order is shipped. This notification will include the tracking number and expected time of delivery.
We may sometime face unforeseen delays in processing your orders. In such an event, we will notify you as soon as possible.
If you have not received any Shipping notifications from us for 5 days after placing your order then please contact us on contact@indigOz.au
The tracking number of your order will be included in the notification email along with the tracking link. If you are having any issues tracking your order or delivery, then please let us know and we will assist you with our full capacity.
Our standard delivery time for in stock items is in line with Australia Post's standard delivery times that is currently 2-5 Business Days for deliveries within NSW (same state delivery).
Sustainability being one of our core business values, we have taken great care to use Eco-friendly materials as much as possible for our packaging.
We also believe in using minimal materials in line with our ethics, which will give our packaging a raw finish, something we believe will be truly cherished by our conscious buyers.