Returns & Refund Policy
Flexible Return & Refund Policy - only applicable to items sold from the website.
Our Return Policy is designed to make our customers feel confident to purchase our products.
However, being a brand new small business we run on limited stock. Hence, we will greatly appreciate if the return requests are made as soon as the order is received and trialed.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return process please contact us at contact@indigoz.au with order number and the item/s you would like to return.
No Questions Asked
We may send a form in our email with the intention to understand your need for initiating the return. We will not ask any questions, however we love getting feedbacks from our customers as they help us improve our products and services.
You can always contact us for any return question at contact@indigoz.au.
Damaged or Faulty Item
Please inspect your order upon reception and contact us immediately or maximum within 7 days if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
We take utmost care in preparing your order and ensure nothing is amiss. However, in the unfortunate event of any damage or error, you may want to include photos or any supportive documents/proofs in your email for speedy resolution.
Our team will assess the items on case by case bases and will determine if they qualify for paid/unpaid return, exchange or repair as per the ACCC guidelines.
Exceptions / non-returnable items
We cannot offer return on any Jewellery items for issues related to hygiene. We have included as much information as we can for every Jewellery product on their respective product page. But, if you still have any queries then please contact us to get full clarity and information before placing the order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know when the refund is approved and processed. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at contact@indigoz.au.
IndigOz was born from a simple idea:
that what we wear, use, and surround ourselves with should be kind to the earth, respectful of people, and beautiful in its honesty.
Every piece we curate is chosen not just for how it looks, but for how it is made — with care, with skill, and with intention.
IndigOz is founded by two sisters, Heena and Nishat, whose lives and hearts are shaped by two countries: India and Australia. Growing up in a culture rich in craft and tradition, they were surrounded by objects made slowly and thoughtfully — from hand-woven textiles and carved furniture to everyday kitchenware shaped by skilled hands. That upbringing created a deep appreciation for natural materials, originality, and the artisans who keep these traditions alive.
Years later, both sisters made Australia their home — Heena 16 years ago, Nishat 11 — each carrying the same quiet dream:
to share the beauty of Indian craftsmanship with a world that values conscious, modern living.
That dream began humbly at local markets around Sydney, where they listened, learned, and refined their vision. They studied Australian style, aesthetics, and sustainability expectations, and carefully connected them with Indian makers and designers who shared the same values — ethical production, quality materials, and timeless design.
Over time, what started as a passion grew into something clearer and stronger:
a desire to create a brand that bridges two cultures through craft, and offers pieces that feel meaningful, not mass-produced.
And so, IndigOz was born — a home for thoughtfully made clothing and jewellery that honour the hands behind them, the materials they come from, and the people who wear them.
When you choose IndigOz, you’re not just choosing something beautiful.
You’re choosing slow fashion, skilled artisans, and a more conscious way of living.